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Cushions Solace Product FAQs

1. What’s the standard size of the cushions you offer (back and seat)?

At Cushions Solace, we provide custom cushion solutions that allow you to choose any combination of length, width, and thickness for both seat and back cushions. While we have standard sizes available, we can customize cushions to any shape or size you envision. If you have unique seating dimensions, just let us know, and we’ll create the perfect fit!

2. What is the durability/life of a Cushions Solace cushion?

Our cushions are built to last! All Tempotest and Acrisol fabrics come with a 5-Year Manufacturer's Warranty, and our high-quality foams are designed to last at least 3 years, with proper care extending their life even further.

3. What are the different types of fabrics you use?

We offer a wide selection of fabrics, including ultra-durable performance fabrics from Tempotest and Acrisol, luxurious velvet finishes, leather finishes, striped fabrics, fusion prints, and much more for indoor use. Our collection also features Stamskin, a highly durable leather-finish fabric suitable for indoor, outdoor, and marine cushions.

4. What is the turnaround time for cushions?

Since each order is unique, once we receive your specifications, it typically takes up to 4 weeks to prepare and ship your custom cushions. We also offer a Rush Delivery service for a small additional fee, allowing you to receive your order within two weeks

5. Are the cushion covers removable?

Yes, all our cushions come with removable covers that can be easily taken off for washing or replacement.

6. Do all cushions include zippers?

Yes, all our cushions are equipped with reliable YKK zippers unless specified otherwise. These zippers are available in various colors to match the cushion fabric and are tastefully placed on the back of the cushions.

7. What is the durability of the fabric? Does it wash well with water?

Different fabrics have varying durability and care instructions. Most of our fabrics are designed to be long-lasting and resistant to fading, stains, mold, and mildew. Washing instructions can differ by fabric, so it’s essential to check the specific care guidelines for each material.

8. Do you provide fabric samples?

Yes, we offer fabric samples for you to review before making a decision. Please contact us for more information.

9. Where are the cushions made?

All of our cushions are proudly crafted in our facility, ensuring high quality and attention to detail.

10. Do you offer piping or welting on cushions, and what is the purpose of having it?

Yes, we offer piping or welting on our cushions for added aesthetic appeal and durability. Piping helps to define the edges of the cushion, giving it a tailored look while also reinforcing the seams.

Cancellation, Refund, and Shipping Policy

1. What is the Cancellation Policy?

Orders can be canceled within 24 hours of placing them. After this period, we may not be able to process cancellations due to the custom nature of our products.

2. Do you accept rush orders, and how much does that cost?

Yes, we accept rush orders for a small additional fee. Please contact us for more information on pricing and availability.

3. Do you offer Free Shipping?

Yes, we provide free shipping on all orders over a certain amount. Please check our website for details.

4. What is your Refund/Return policy?

Due to the custom nature of our products, we do not offer returns or refunds. However, if your cushions arrive damaged or do not match the specified dimensions (within a 1-inch tolerance), we will gladly replace them.

5. Is there any warranty on fabrics and workmanship?

Yes, we provide a warranty on both fabrics and workmanship. Please refer to our warranty policy for more details.

About Cushion Information

1. What is the difference between Tempotest and Acrisol fabrics?

Tempotest is known for its superior water resistance and UV protection, making it ideal for outdoor use. Acrisol fabrics, while also durable, are favored for their luxurious feel and aesthetic appeal, suitable for both indoor and outdoor applications.

2. What kind of material does velvet fabric have?

Our velvet fabrics are crafted from a blend of polyester and cotton, providing a soft, luxurious texture while maintaining durability.

3. What if I have specific requirements that I can’t see on the website? Is there a place to add special notes to my order?

Absolutely! If you have specific requirements, please contact us directly or include your notes during the ordering process, and we’ll do our best to accommodate your needs.

4. Branding is simply a more efficient way to sell things?

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5. Can I see a preview of my order?

We can provide a visual representation of your order upon request. Please reach out to our customer service for more details.

6. Where can I add the quantity for the cushions?

You can specify the quantity during the order process on our website, and if you have any questions, our customer service team is here to assist you.

7. Do you just sell cushion covers or cushion inserts?

We offer both cushion covers and inserts. You can choose to purchase them individually or as a complete set.

8. What is batting? And do your cushions have one?

Batting is a layer of soft material used to provide extra cushioning and comfort. Our cushions include a layer of batting to enhance comfort and support.

9. What foam do you recommend for outdoor use?

For outdoor use, we recommend using high-density foam that is resistant to moisture and mildew, which provides optimal comfort and longevity.

10. I have a specific shape requirement; how do I go about it?

Just provide us with the exact dimensions and shape you need, and we’ll customize the cushions to fit your specifications perfectly.

Order & Returns

1. Which are your stain-resistant fabrics?

Our stain-resistant fabrics include Tempotest, Acrisol, Blue Sky Series, Comfort II, III, IV, and New Molfino. These high-tech fabrics are easy to clean and resist spills and stains, making them ideal for high-use areas.

2. Do you carry real leather fabric?

Yes, we offer a selection of real leather fabrics for those looking for an upscale finish.

3. How long will it take to get my package?

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4. What thickness do you recommend for cushions?

The recommended thickness for cushions typically ranges from 3 to 5 inches, depending on comfort preferences and usage. We can help you choose the best option for your needs.

5. How do I know if my cushion fabrics are machine washable?

Each fabric type comes with specific care instructions. Please refer to the fabric guide on our website to determine the washing method for your chosen fabric.

6. Is it only outdoor cushions you customize?

No, we customize cushions for both indoor and outdoor use, allowing you to create the perfect cushions for any space.

7. Will the cushion fabric be seamless?

Our cushion fabrics can be customized to have seamless edges or seams, depending on your design preference. Please specify your request during the ordering process.

8. Do you have dog-friendly cushion fabrics?

Yes, we offer a range of durable and stain-resistant fabrics suitable for homes with pets.

9. Do you offer trade discounts?

Yes, we offer trade discounts for qualifying professionals. Please contact us for more information.

10. Do you take wholesale/bulk orders?

Yes, we accept wholesale and bulk orders. Please reach out to us for details and pricing.